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Poynt Smart Terminal Help
Get started with the Poynt Smart Terminal
Learn how to order, set up and connect your Poynt Smart Terminal
- Dive in: GoDaddy Smart Terminal Duo articles
- Get started with the GoDaddy Smart Terminal Duo
- What's included with my GoDaddy Smart Terminal Duo?
- Connect my GoDaddy Smart Terminal Duo to a Wi-Fi connection
- What devices are available with GoDaddy Payments?
- Order a GoDaddy Smart Terminal Duo or GoDaddy Poynt Card Reader
- Hardware manuals and Quick Start guides
- Statement of Support – GoDaddy Payments
Using the Poynt Smart Terminal
Set up your product catalog, manage users and customize your settings
- Create a product catalog
- Add products to the product catalog
- Change the GoDaddy Smart Terminal Duo passcode
- Add or remove GoDaddy Smart Terminal Duo users
- Customize my GoDaddy Smart Terminal Duo screen
- How long is the battery life on my GoDaddy Smart Terminal Duo?
- Adjust the settings on the GoDaddy Smart Terminal Duo
- Clean and disinfect the GoDaddy Smart Terminal Duo
Process orders, payments and transactions
Process orders with your Poynt Smart Terminal, review payouts, and learn about refunds and chargebacks
- Process transactions with the GoDaddy Smart Terminal Duo
- Create an order on the GoDaddy Smart Terminal Duo
- Process a pickup order on the GoDaddy Smart Terminal Duo
- Process a local delivery order on the GoDaddy Smart Terminal Duo
- View my orders
- View my transactions
- View my payouts
- Why do I have a suspended payment?
- Issue a refund to my customer
- What are chargebacks and how do I dispute them?
Troubleshoot the Poynt Smart Terminal
Get help with power problems, connectivity issues, blank screen, physical damage and more
- My GoDaddy Smart Terminal Duo isn't powering on
- My GoDaddy Smart Terminal Duo can't scan cards
- Why is my customer’s credit card declined?
- Troubleshoot Wi-Fi connectivity
- A pickup or local delivery order isn’t appearing on the GoDaddy Smart Terminal Duo
- My GoDaddy Smart Terminal Duo screen is blank
- Physical damage to the hardware
- Problems with the GoDaddy Smart Terminal Duo printer
Connect accessories and peripherals
Learn how to order and connect accessories for the Poynt Smart Terminal
Replace hardware and accessories
Learn how to exchange or return your device, order replacement items and check warranty info
Learn about GoDaddy Payments
Learn about the features available with GoDaddy Payments