Issue a refund to my customer
You can refund or void a charge processed through GoDaddy Payments in the Payments Hub, GoDaddy Smart Terminal Duo or GoDaddy mobile app. All transactions can either be partially or fully refunded.
Refunds can take around 5-7 business days to process and appear on the customer’s card. If your customer has not received a refund within that timeframe, recommend that they contact their credit card company.
Note: There are no processing fees when issuing refunds; however, the processing fee for the initial transaction will not be refunded.
Issue a refund in my Payments Hub
- Sign in to your Payments Hub (use your GoDaddy username and password).
- Under Quick Links, select Refund Transaction.
- Locate the transaction you’d like to refund and select the
More menu, then select Refund or Void. - Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Select Refund.
Issue a refund in my GoDaddy Smart Terminal Duo
- From your GoDaddy Smart Terminal Duo home screen, tap Transactions.
- Locate the transaction you’d like to refund, and swipe left, then tap Refund or Void.
- Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Tap Done.
Issue a refund in my GoDaddy Mobile app
- Launch the GoDaddy mobile app. You might be prompted to sign in.
- Tap Payments > Transactions.
- Locate the Transaction you’d like to refund, and tap Refund Transaction or Void Transaction.
- Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Tap Done.
Note: If a transaction has been paid out, you’ll see Refund. If it hasn’t been paid out, you’ll see Void.
