Add website messaging chat for customer feedback
The website messaging chat box is a friendly way to invite people to send you a message. The chat box collects the visitor’s name, email address and the message they want to send you. This message gets sent to an email address you choose, and then you can reply to the email.
- Go to your 123 Reg product page.
- Scroll to Website Builder and select Manage next to your site to open your site.
- Select Edit Website or Edit Site to open your website builder.
- Select the Website tab at the top of your editor then select Chat from Website Add-Ons.
- Customize your messaging window.
- Enable Website Messaging: Select this toggle to switch your messaging form on and off.
- Send message to: Customize the email address where you want to receive the messages.
- Messaging Preferences > Welcome message: Add a short message inviting people to send you a message.
- Messaging Preferences > Thank you message: After someone selects Send Message, add a thank you note to confirm the message was sent and what to expect next.
- Select Done.
- Your changes are saved automatically. When you're ready to make the changes public, publish your site.
More info
- Add a contact form to your site as another way for people to send you a message.